ZOLEO Security Policy

Last updated: 2026-09-03

At ZOLEO, being a trusted Safety and Preparedness Platform means looking after the security of the devices, apps, and information you depend on. This page explains how we support the ongoing security of ZOLEO devices and how to report a security concern to us.

Security update support period

We are committed to providing security updates for each ZOLEO device for a minimum of two years from the date the product is first offered for sale in this country.

To update your device with the latest software and security updates available for your product, please follow the ZOLEO firmware update instructions.

Reporting a security vulnerability

If you believe you have found a security vulnerability in a ZOLEO device, app, or service, we want to hear from you.

Please email security@zoleoinc.com and include:

1. a description of the issue,
2. the steps to reproduce it, and
3. any relevant details, such as the product or the software version affected.

You do not need a ZOLEO account to contact us, and there is no cost to report an issue. We will acknowledge your report, keep you informed as we investigate, and let you know when the issue has been addressed.