Having trouble with your ZOLEO? If your device qualifies under warranty, we'll send a replacement right away so you can stay connected. When it arrives, return your current device using the included instructions. Visit www.zoleo.com/warranty to learn more about our 2-Year Limited Warranty and Limited Lifetime Device Warranty.
Warranty FAQs
What is my ZOLEO warranty?
Your ZOLEO communicator and accessories come with our industry-leading 2-Year Limited Warranty, and your communicator is also covered by our Limited Lifetime Device Warranty. Together, they include the following benefits:
- Your ZOLEO was built to go the distance, and your warranty is too. 2 years of warranty coverage on your ZOLEO device and in-box accessories, plus limited lifetime battery coverage on your device for as long as you maintain a qualifying ZOLEO service plan (subject to warranty terms and conditions).
- Fully repaired, refurbished, or new device replacement as deemed appropriate by ZOLEO Inc.
- The terms and conditions are listed in the Product Safety, Regulatory and Warranty Information Guide
What is the policy for a warranty repair/claim?
Claims are simple and stress-free, simply complete this form and click submit. If your ZOLEO communicator is within the 2-Year Limited Warranty, we'll repair or replace it at no cost for defects in materials or workmanship under normal use. If your claim relates to a battery issue, you may be eligible for our Limited Lifetime Device Warranty, which covers battery-related issues on ZOLEO communicators beyond the standard 2 years, provided your account is on an active or paused plan and has maintained 12 consecutive months of qualifying tenure. Approved battery claims may result in a replacement device with a new or reconditioned battery. Devices outside warranty, or not qualifying for the Limited Lifetime Device Warranty, can still be replaced at a reduced cost with a refurbished unit. Once you submit your claim, a ZOLEO team member will contact you within 2 business days to guide you through the next steps.
What is the warranty on my ZOLEO accessories?
Your ZOLEO device and accessories come with our industry leading 2-year manufacturer’s warranty.
Troubleshooting
If you are having trouble with your ZOLEO device, be sure to try these helpful troubleshooting tips. In many cases, this can resolve the issue with your ZOLEO device.
Soft reset
Many times, a soft reset can resolve the issue with your device and no further action is required. Follow the steps in the linked article below to perform a soft reset on your ZOLEO device. (Performing a Soft Reset on the ZOLEO Device)
Check your battery and signal strength
A common driver of many electronic transmission devices has to do with battery and/or signal strength. Follow the steps in the linked article below to check your battery and signal strength. (Checking ZOLEO Device Battery Level)
Check your firmware version
One of the first things we at ZOLEO check for when helping a customer is the firmware version on the device. Just like your smartphone, your ZOLEO device relies on regular firmware updates to ensure continued optimal operation and functionality. To ensure your device has the latest firmware version installed, follow the steps in the linked article below on how to check and update your device firmware. (Updating ZOLEO Firmware)
What do all the LED lights mean?
There are many different LED light behaviors on your ZOLEO device and each one represents a distinct process, update or activity. For a list of LED light behavior, check our helpful Help Centre (ZOLEO LED Indicator Guide)
For additional resources, please visit our helpful Help Centre.