We know you count on ZOLEO for connectivity off-the-grid. If you experience an issue, we’re here to help.
For instant access to many questions and trouble-shooting tips, start by searching our Help Centre.
Live Support Business Hours:
Monday: 9:00 AM - 6:00 PM AEST
Tuesday to Friday: 12:00 AM - 6:00 PM AEST
Saturday: 12:00 AM - 8:00 AM AEST
For urgent technical issues that can’t wait until the next business day*, please call, and follow the prompts for Technical Support to leave us a voicemail.
*ZOLEO after-hours support is intended for truly urgent situations that can’t wait until the next business day to resolve. This includes service critical issues such as issues related to activation, connecting to your ZOLEO device, and sending/receiving messages. If your situation isn’t urgent, we’ll be pleased to assist you during regular business hours. Note: Our email and social media pages aren’t monitored 24/7 and shouldn’t be used for urgent assistance.