ZOLEO Boosts Trail Safety for Outdoor Operators
Overview
Trail Bus, a company specializing in curated trail running and hiking tours, provides its clients with unique outdoor experiences. Dedicated to enabling adventurers to explore the natural beauty of remote areas, the business ensures confidence and safety in every excursion. It specializes in navigating challenging terrains and offers personalized guidance to accommodate various skill levels.
In remote locations, the operational challenges faced include managing risks such as unpredictable weather and environmental hazards while ensuring the safety of all participants. Reliable communication across vast and often rugged areas is essential to their operations, especially when dealing with emergency situations like bushfires.
ZOLEO has become an indispensable part of Trail Bus's commitment to safety and adventure. With ZOLEO, we're not just carrying a device - we're carrying peace of mind.
Chris Wright
Founder and Tour Operator
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Connect with an ExpertChallenge
Trail Bus relied on various fragmented communication methods—including satellite phones, GPS radios, SPOT devices, safety beacons, PLBs, UHF radios, and traditional cell phones. These methods frequently proved unreliable due to coverage gaps, environmental interference, and complexity.
Trail Bus required a streamlined, dependable system for tracking and emergency communication, enabling guides to quickly adapt plans, respond effectively to incidents such as wildfires, and maintain high safety standards during remote tours.
Key Challenges:
- Crews used multiple devices, which caused communication delays and confusion
- Coverage and reliability were unpredictable in remote regions
- Tour guides lacked efficient off-grid communication tools
- Teams needed a faster, clearer emergency response protocol
The limitations of existing tools highlighted an urgent need for a consolidated, reliable solution to ensure safety and operational efficiency.
Solution
Trail Bus integrated ZOLEO across all excursions, establishing it as their primary communication and safety tracking system. The devices’ reliable satellite and mobile messaging, automated Location Share+ check-ins and real-time weather updates significantly improved situational awareness. Its rugged, IP68-rated design was ideal for trail environments, while the Medical Assist first-aid support chat enhanced the team's ability to respond quickly to incidents.
Key Benefits:
- Reliable real-time messaging via satellite or mobile networks
- Automated group check-ins with GPS-based Location Share+
- Rugged IP68-rated device built for trail conditions
- Medical Assist chat providing immediate first aid guidance
Outcome
Implementing ZOLEO devices has led to notable operational cost savings by streamlining communication processes, reducing the need for multiple devices, and avoiding potential emergency situations through timely and accurate information exchange. Trail Bus's communication with clients has become more efficient and reassuring, instilling greater confidence in their ability to provide a safe and well-coordinated tour experience.
Whether it's a sudden change in weather or an emergency that needs an immediate response, ZOLEO keeps us connected, informed, and prepared. It's not just a communication device it's our lifeline in the wild.
Chris Wright
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