ZOLEO Enables Global Adventure Coordination
Overview
Founded by Olympic skier Reggie Crist, Stellar Adventure Travel specializes in providing guests with unforgettable skiing, snowboarding and surfing experiences across the world. From its home base in Idaho to exotic locations like Alaska, Chile, Argentina and Japan, its team of expert guides is committed to delivering once-in-a-lifetime experiences for clients. However, operating in remote locations and at elevations of up to 20,000 feet presents myriad challenges.
Our whole team is now equipped with ZOLEO devices and uses them to exchange messages, mark landings with GPS coordinates and send automated check-ins.
Reggie Crist
Owner
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Connect with an ExpertChallenge
Stellar Adventure Travel relies heavily on helicopters to transport clients and teams across mountainous terrain globally. However, the absence of reliable cell reception and limited radio communication posed persistent safety risks and operational challenges. Traditional radios were severely limited by mountainous line-of-sight constraints, while previous satellite communication devices experienced significant lag, delaying critical messages.
Key Challenges:
- Teams struggled with limited line-of-sight while using traditional radios in alpine regions
- Legacy satellite communicators delivered messages slowly and inconsistently
- Clients lacked reliable ways to check in during unguided tours
- Poor operational visibility and coordination between guides, helicopters, and support teams hindered efficiency
Previously, delayed messages forced guides into time-consuming manual helicopter sweeps to locate clients, increasing costs and operational risk. A more dependable, real-time communication solution was essential.
Solution
Stellar deployed ZOLEO devices to all team members and unguided tour clients, ensuring complete connectivity through Iridium satellite. Teams now easily exchange messages, mark GPS landing points, and send automated check-ins, significantly enhancing safety and operational efficiency.
Key Benefits:
- Reliable, global coverage via the Iridium satellite network
- Simple, app-to-app messaging
- Hourly automated GPS location updates for safety tracking
- Faster responses to client needs and emergencies
Outcome
ZOLEO proved to be the perfect solution for the business. “ZOLEO has become our communication lifeline that our guides, pilots and administrators use them wherever they go,” Reggie explains. ZOLEO helped the company streamline operations and improve communications, domestically and internationally. “We’ve never had satellite communication with ZOLEO not go through. That’s one reason we consider these devices a must-have.”
ZOLEO is so easy to use. Even a first-time user can download the app and be good to go.
Reggie Crist
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