ZOLEO Enhances Backcountry Safety for Guiding Teams
Overview
In the rugged backcountry of British Columbia, Phantom Adventures delivers world-class heli-skiing, alpine adventures and professional courses. Operating in remote and unpredictable environments, their expert guides prioritize safety while pushing the limits of adventure. But, with no cell coverage, reliable communication isn’t just important — it’s a matter of safety and survival.
We’re finally able to communicate with each other no matter where we are in the field.
Ross Berg
Director and Mountain Guide
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Connect with an ExpertChallenge
Phantom Adventures Ltd. faced critical communication challenges in the unforgiving mountain terrain. Handheld radios frequently failed without clear line-of-sight, leaving teams vulnerable during high-stakes operations such as rescues, helicopter refuelling, and guiding clients.
Key Challenges:
- Teams worked in remote, mountainous areas without cellular coverage
- Crews relied on handheld radios that failed without direct line-of-sight
- Satellite devices were unable to initiate conversations with other satellite communicators
- Operations took place in severe winter conditions that impacted equipment reliability and safety
- Crews faced heightened risks during both critical incidents and routine operations
In one serious incident, a client suffered severe injuries, but the team’s legacy device caused dangerous delays because it required the recipient to initiate contact.
Solution
To overcome these challenges, Phantom Adventures equipped its team with ZOLEO satellite communicators. These compact devices integrate seamlessly with smartphones, providing a reliable lifeline even in the harshest alpine environments. With connectivity across satellite, cellular and Wi-Fi networks, ZOLEO ensures guides can check in and stay in touch — no matter how remote the location or how severe the weather.
Key Benefits:
- Consistent, reliable communication in remote mountainous areas
- Easy smartphone integration ensures ongoing connectivity
- Device is operational in extreme conditions down to -20°C/-4°F
- Faster emergency response times for guiding teams
Outcome
ZOLEO has become indispensable for Phantom Adventures, streamlining safety protocols and eliminating communication gaps. “We’re finally able to communicate with each other no matter where we are in the field,” says Ross. The team credits ZOLEO for enabling seamless coordination in challenging conditions, while boosting confidence and safety on every adventure. “I don’t see any other solution that fits the demands of our job. We use ZOLEO multiple times, every single day,” Ross concludes.
I don’t see any other solution that fits the demands of our job. We use ZOLEO multiple times, every single day.
Ross Berg
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