ZOLEO Keeps Remote Health Teams Connected
Overview
Northern Health delivers essential healthcare across 600,000 square kilometres of rural and remote British Columbia, serving over 300,000 residents. With hospitals, facilities and mobile teams operating in areas with extreme weather and limited infrastructure, reliable communication is mission-critical — especially for work vehicles navigating secluded locations daily.
With ZOLEO, we eliminated the hassle of managing multiple devices, providing seamless communication and peace of mind without adding extra burdens on staff.
Adam Vezina
Regional Director of Logistics, Transportation and Distribution at Northern Health
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Connect with an ExpertChallenge
Northern Health’s mobile healthcare teams faced significant communication hurdles across remote and rugged British Columbia. Extreme weather, difficult terrain, and limited infrastructure posed continuous obstacles to maintaining reliable communication.
Key Challenges:
- Teams navigated vast distances between communities that lacked cellular coverage
- Drivers faced frequent road closures and environmental hazards that disrupted healthcare logistics
- Workers operated without reliable check-ins or access to assistance in isolated locations
- The organization experienced critical delays in delivering essential medications and supplies
In one critical incident, a team transporting pharmaceuticals for a severely injured patient struggled to navigate around road closures without real-time communication, directly threatening the patient's survival.
Solution
Northern Health outfitted its fleet of vehicles with ZOLEO devices, allowing staff to send messages and check in from areas without cell coverage. The devices seamlessly integrate with smartphones and can be mounted securely on vehicle dashboards, making them easily accessible to multiple staff members based on vehicle assignments. The breadcrumb tracking and message confirmation capabilities of ZOLEO enhance safety, operational flexibility and visibility for mobile teams.
Key Benefits:
- Reliable communication in areas with no cellular signal
- Devices can be shared among staff based on vehicle assignment
- Enhanced tracking of mobile teams through breadcrumb trails
- Faster response times and increased peace of mind for drivers and dispatch
Outcome
With ZOLEO, Northern Health has strengthened communication, improved safety and ensured uninterrupted healthcare delivery — even in the most remote locations. With the ability to send routine check-ins and receive important updates, employees feel safer and more supported while on the road.
"With ZOLEO, we eliminated the hassle of managing multiple devices, providing seamless communication and peace of mind without adding extra burdens on staff," says Vezina.
ZOLEO has become an integral part of the organization's operations, with other departments now considering the technology to address their own challenges.
ZOLEO has been a game changer in ensuring staff safety and operational reliability, allowing us to stay in touch while off the grid.
Adam Vezina
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