We’re here to help. We know our customers depend on their satellite equipment and service in regions where cellular coverage is unavailable or unreliable. If you experience an issue, expert assistance is available any day, anytime you need it, we’re just a call, chat or email away.
You can also find trouble-shooting tips and answers to a lot of questions by searching our online Help Centre
(Toll-free, including 24-hour tech support)
Urgent* After-Hours Support
You can count on us! If you need help after hours*, and it can’t wait until the next business day, please call us.
*ZOLEO after-hours support is intended for truly urgent situations that can’t wait until the next business day to resolve. This includes service critical issues such as issues related to activation, connecting to your ZOLEO device, and sending/receiving messages. If your situation isn’t urgent, we’ll be pleased to assist you during regular business hours. Note: Our email and social media pages aren’t monitored 24/7 and shouldn’t be used for urgent assistance.