In an emergency, you can rest assured that we’ve got your back. If you activate an SOS alert using the ZOLEO device or app, our industry-leading emergency response coordination partner, Global Rescue, is standing watch 24/7. Where ever you are in the world, Global Rescue is there*.
Experienced in emergency response coordination, the team at Global Rescue has coordinated over 20,000 operations across 200 countries. You’ll be in good hands.
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The built-in SOS button on the ZOLEO communicator is covered to prevent false alarms, but if you press it by mistake, or if your situation is no longer an emergency, you can cancel the SOS by pressing and holding the SOS button for five (5) seconds.
You can cancel the SOS within the first 10 seconds of initiating the alert or after it has been acknowledged by Global Rescue (indicated by the SOS LED double-flashing red). Once the cancellation has been triggered, all LEDs will spin green and will stop when successfully cancelled.
Discover essential SOS best practices for when you’re beyond reliable mobile coverage.
*SOS Monitoring Services are available in all countries and territories of the world covered by the Iridium® satellite network and all international areas including international waters and oceans excluding those countries which are subject to Global Rescue underwriting restrictions i.e. Afghanistan, Chechnya, Democratic Republic of Congo, Iraq, Israel (West Bank, Gaza and Occupied Territories only), Somalia, Syria, and Libya.