How we’re preparing for COVID-19

Like you, we continue to monitor the rapidly evolving COVID-19 situation around the world. Here is how our business is preparing and what we’re doing to minimize service disruptions to our customers. We are committed to keeping the lines of communication open – so please check this page again for the latest updates.

We are protecting our employees
We continue to follow the latest guidance from relevant health authorities in the regions that we operate in, to ensure our practices are aligned with their recommendations as they evolve.

We are working with our partners
We have reached out to the key partners that play a vital role in supporting the products and services used by our customers, including emergency monitoring services, platform providers and network partners. Our partners currently indicate that they are not anticipating any major interruption in their ability to support customers. Should this change, we will promptly share any updates with you.

Should needs arise, we remain available to serve you
We know that our products and services play a crucial role in keeping you connected and safe. Rest assured that we’re doing everything we can to ensure you have access to the products and services you depend on. You can continue to activate new services, make changes and view invoices using your online account. We continue to be able to serve you through our website, web live chat, and our call center.

How to connect with us
We are taking every measure possible to minimize any disruption to the services we provide to you. There are a variety of ways to connect with us to ensure that your current and evolving needs are met, including via live chat on our website, by phone or email, or via our social media pages.